It simply works

Reduce Workload in SAP Operation

syslink Xandria tremendously eases the every day SAP operating business. Lean back and relax. Or focus on significant tasks.

Operational Excellence for SAP Service Providers

syslink Xandria enables you to provide best-in-class SAP Services!

Improve Quality of Service

syslink Xandria incorporates best practices based on years of expert knowledge as an SAP Service Provider.

Hassle-free SAP System Management

With syslink Xandria there is no need for an implementation project. You don’t need to configure SAP CCMS or any other SAP monitoring infrastructure.

Raise Customer and User Satisfaction

No more repetitive manual work. No additional overhead. Let your staff focus on important tasks.

Your Benefits

Avoid system failures and breakdowns

Preventive monitoring techniques like trend analysis and forecasting detect potential problems early and allow staff to react in time.

Extend easily without additional costs

You can easily extend the monitoring scope of syslink Xandria using its feature-rich toolbox that allows you to build required checks yourself. No plugins, no fat agents.

Simplify SAP administration due to built-in expert knowledge

With its clever checks based on critical trends rather than on singular events it acts like an experienced administrator would do!

Reduce installation and maintenance efforts

No project setup required. Install and run immediately. And patches are matter of minutes.

Constant and predictable costs

The TCO is lower than for any other system management product, even those not charging a license fee!

Reduce human efforts thanks to massive automation

Auto-Discovery, automated Daily Checks, automated tracking of system changes, and automated inventory functions.

Service Provider Perspective

It’s all about Customers. in syslink Xandria all resources are separated on a per-customer level.

Create Mutual Trust

Allow your customers to have transparent access to the management solution.

Boost staff motivation!

syslink Xandria provides meaningful monitoring results focused on critical trends rather than singular events in order to avoid false alerts.

Key Features

Service Provider Perspective

  • syslink Xandria is consistently designed from a service provider perspective.
  • It provides a transparent common service view to you and your customers.

Tidy Design

  • syslink Xandria consists of a central management server and distributed agents.
  • Managements Agents can be updated automatically.
  • Easy to install and thoroughly pre-configured using best practices: start your system management in an instant!
  • Only one agent per physical server manages all installed applications and virtual cluster servers.
  • Auto-discovery of SAP® instances, database instances, and virtual cluster servers by the management agents; cluster switch auto-detection.
  • Strictly independent monitoring perspective: syslink Xandria delivers its own standards-based monitoring interface; no CCMS configuration required.
  • 100% web-based User Interface with direct access to customer based views. No deployment. Easy to use.
  • Mobile User Interface XanMobile available for almost all mobile devices. The dedicated XanMobile App is provided exclusively for iOS.
  • A bottom-up monitoring approach provides an intrinsic root cause analysis. In addition, event correlation is available on a per-system level and across systems.
  • The syslink Xandria server is available for Microsoft Windows, all major Linux distributions, and IBM AIX.
  • The syslink Xandria Agents are available for Microsoft Windows, Linux, IBM AIX, HP-UX, Oracle Solaris.
  • Supports all SAP Basis releases starting from 3.1I to 7.4, as well as BI, XI, TREX, and HANA.
  • Supports Oracle, IBM DB2, Max DB/SAP DB, SAP HANA, SAP Sybase ASE, and Microsoft SQL Server databases.
  • Encrypted communication between management agents and management server using HTTPS-Standard.
  • Optional gateway available providing tunneling and backup routing in order to connect agents in a complex and secured network environment.
  • The licensing scheme is based on the number of managed objects only, there is no user-based licensing.

RealTime Monitoring

  • Provides a comprehensive overview of the current system health states.
  • Supports End-to-End Application Monitoring for SAP Systems (ABAP/Java) and Web Servers.
  • Provides a history view of every single check status.
  • Allows confirmation of the current check status.
  • Uses trend analysis and forecasting to detect critical trends instead of single events.

Daily Checks

  • Verify health states required to be checked only once per day (e.g. backup).
  • Comprise a summary of the RealTime Monitoring results of the previous day.
  • Contribute to an automated system documentation.
  • Provide a full history of system states.
  • Allow confirmation in order to document fulfillment.
  • Verify the availability of the server and switch-over solutions, and the usage rates of file systems, CPUs, and virtual memory.
  • Verify the availability of ABAP, Java, (A)SCS, and TREX instances.
  • Verify the availability and usage of Java Application Servers and Internet Communication Managers.
  • Dedicated checks for SAP Business Intelligence (BW/BI), SAP Process Integration (PI/XI), SAP NetWeaver Search and Classification (TREX), and SAP HANA systems, as well as various Java resources.
  • Checks for work processes, IDocs, QRFC, TRFC, jobs, locks, spool, short dumps, workload and dialog performance, updater, batch input, etc.
  • Database specific checks for tablespace usage, backup execution and consistency, transaction log usage, log files, expensive SQL statements etc.

Custom Checks can be applied to any type of managed object. The following options are provided:

  • Customizable checks for OS processes and services, log files, web servers, network resources, SAP Jobs, RFC Destinations, SAP transaction runtimes, SAP system logs.
  • SAP CCMS configuration and Solution Manager integration (incl. alerts).
  • Plug-in mechanism to integrate and deploy your own monitoring scripts.
  • Recording of Service Availability for many Custom Check types.

Custom Checks can be applied to single systems, a group of systems, or role-based (e.g. for all Oracle databases, or all SAP Systems of a given customer), being effective for existing and newly defined objects.

  • Composite Checks allow you to create a new check based on the result of existing built-in checks, Custom Checks, or even other Composite Checks. There are several functions available to combine the input checks, or to defer the evaluation.
  • Composite Checks can be applied to single systems, a group of systems, or role-based (e.g. for all Oracle databases, or all SAP Systems of a given customer), being effective for existing and newly defined objects.
  • Business Services are similar to Composite Checks, but they are not limited to a single system. Instead checks executed on different systems even of different customers can be combined.

Configuration of checks is performed through Monitoring Parameters and Monitoring Parameter Sets.

  • Multiple Monitoring Parameters can be combined to a set in order to reflect a monitoring policy, even using different values at different periods of time.
  • Multiple cascading Monitoring Parameter Sets can be defined for a single systems, a group of systems, or role-based (e.g. all productive SAP systems) allowing to enforce monitoring policies across system landscapes.
  • Monitoring Parameters may be defined per managed system, too.
  • Usage parameters can be defined in percent or in absolute figures (i.e. remaining free space).
  • Monitoring breaks can be defined ad-hoc or planned as Maintenance Windows with comprehensive support for recurrent schedules.
  • Maintenance Windows can be applied to single systems, a group of systems, or in a role-based way.
  • Checks can be disabled for a single system, a group of systems, or role-based (e.g. all test servers).

Extremely flexible yet easy to use notification management based on check status in RealTime Monitoring and Daily Checks.

  • Re-sending of notifications allows to implement escalation schemes.
  • Powerful filter rules can be applied using simple or advanced filter syntax (incl. a logical expression editor).
  • Supports auto-confirmation of RealTime Monitoring and Daily Checks.
  • Multiple channels available: SMTP Mail (for mail and text message notifications), log file, external commands (integrate third-party systems), XML files, Problem Tickets.
  • Custom resolvers allow to integrate your third-party data into the notification scenario.
  • Service Level Agreements contain Service Hours and a target availability rate.
  • If an SLA is applied to a system, the system‘s availability rate is only considered during the Service Hours and is automatically compared to the target availability rate.
  • Availability data is collected and recorded locally (by the management agent) in order to avoid the impact of network interruptions.
  • Availability records within a maintenance windows are flagged accordingly; downtimes within a maintenance window are considered as »Planned downtime«.
  • There is the option to correct availability data subsequently, e.g. change »Unplanned downtime« to »Planned downtime«.
  • Availability Overviews display a snapshot of the currently achieved availability rates and whether or not the assigned SLA is met.
  • There is also an availability forecast including the maximum downtime you can afford without breaking the SLA.
  • Similar to System Availability, data is recorded and reported also for End-to-End monitoring targets and for selected Custom Check types, Composite Checks, and Business Services.

Performance data can be displayed on an hourly, daily, and monthly base for the following performance resources (within the UI and the Service Level Reports). They can also be exported as PDF or CSV data.

  • Servers: CPU, Filesystem, Disk, and Virtual Memory usage
  • SAP Systems: Database size/used space, Average dialog response time / number of dialog steps, Average dialog response time of predefined named transactions, Top N transactions response times and number of steps, Concurrent number of users (ABAP and Java), J2EE action response times
  • MaxDB (SAP DB): Database size/used space, Number of sessions, data and catalog cache hit ratio
  • Oracle: Database size/used space, Tablespace size/used space, number of logons, data buffer and DD cache hit ratio, user/recursive calls ratio, sorts in memory, short table scans
  • IBM DB2: Database size/used space, Number of connections, buffer pool hit ratio, sort overflows, LSN gap cleaner triggers, time DB waited on locks, lock waits, deadlocks, lock escalations
  • Microsoft SQL Server: Database size/used space, Number of logons, buffer cache hit ratio, lock wait time, number of deadlocks
  • SAP HANA: Database size/used space, Number of connections, named volume size/usage, physical memory size/usage, peak memory size/limit, CPU usage, lock waits, lock wait time
  • SAP Sybase ASE: Database size/used space
  • SLR Generation can be scheduled or performed on demand from the UI:
  • SLR Content can be easily configured using template-based generation.
  • Overview of system availability data and detailed reporting of availability including graphical display .
  • All performance resources are available for reporting.
  • Remark sections can be included (e.g. to provide a management summary).
  • PDF Reports are available for download using the web interface (e.g. for customers) or can be delivered by email.
  • Visual style of the PDF reports is customizable in order to reflect visual identities.
  • Provide your dedicated operating procedures or problem resolutions.
  • Solution Documents can be created using built-in editors; existing external documents can be attached or referenced by URLs.
  • syslink Xandria automatically suggests the closest solution based on e.g. problem class, check type, system, or customer data.

Integrated Change, Problem, and Request Management application based on ITIL processes with automated recording of important system changes:

  • SAP client settings, system change option, component and SPAM version/patch level, kernel version/patch level, profile parameters
  • J2EE system/VM properties and software components
  • Database version and parameters
  • Changes performed using »SAPDBA« or »BrSpace« tools (Oracle)
  • Cluster switches

Enterprise System Management on iPhone and iPad

The XanMobile App provides an innovative and intuitive mobile interface to your syslink Xandria installation, always and everywhere.

And it is exclusively available for the iPhone and iPad.

In order to start with, all you need to do is to define your syslink Xandria server URL and your credentials initially. There is no further configuration work required.

The XanMobile App is the perfect tool for your stand-by duty.

Benefit from:

  • Instant system landscape status overview.
  • Immediate reaction on issues: confirm check results, suppress check execution, or pause monitoring.
  • Contact data integration: notify impacted customers directly by phone, email, or text message

It's amazingly fast! And real fun to work with!

Of course you can let your clients use it as well.

The XanMobile App requires a syslink Xandria installation, either in-house or you use our Xandria as a Service offering. The XanMobile App itself is available free of charge.

  • SAP instance and database profiles/parameters are automatically collected and stored with the central management server.
  • Change records are created if profiles or parameters change.
  • Compare Profiles option allows to compare multiple profiles/parameters across system boundaries.
  • Compare Components option allows to compare multiple software components across system boundaries.
  • Easy to use yet powerful user design.
  • Fine grained role based access control scheme; hides UI elements a user has no permissions for.
  • Groups, roles, and permission inheritance support even complex access control scenarios.
  • Users are not considered in the licensing scheme (you can create as many users you need).

Inventory data is automatically collected and stored with the management server, and displayed in the SLR.

Certification Track

Although usage of syslink Xandria can be learned easily and the introduction usually does not require project activities at the client’s side, many customers express their demand for training activities. First of all, this happens in case there is a whole team in charge of a syslink Xandria instance or there are multiple instances of syslink Xandria operated.

Since the very beginning of syslink Xandria we provide these kind of client-focused training upon request at the client’s site.

On the other hand the increasing number of enterprise-grade customers rises the number of people where syslink Xandria plays a significant role in their day-by-day activities. Baring this in mind we arranged our training activities in a more formal way and provide a three-step Certification Track.

You will get certified as a syslink Xandria Technology Expert after successful completion of the syslink Xandria Basic Training. The certification confirms that you are familiar with:

  • Preparing and installing syslink Xandria Master and Agents
  • Understanding basic network communication
  • Understanding the user interface
  • Adding Servers, Databases, and SAP Systems
  • Working with RealTime Monitoring and Daily Checks
  • Configuring RealTime Monitoring and Daily Checks
  • Configuring Custom Checks and End-to-End Monitoring
  • Understanding Notification Management basics
  • Generating Service Level Reports
  • Performing basic troubleshooting
  • Applying Patches and Installing Updates

You will get certified as a syslink Xandria Technology Professional after successful completion of the syslink Xandria Advanced Training. The certification confirms that you are familiar with:

  • Understanding the concepts, technology, and architecture of syslink Xandria
  • Understanding and setting up advanced network communication (syslink Xandria Gateways)
  • Performing User, Group, and Role management
  • Understanding and Configuring Automatic Change Detection
  • Configuring Business Services
  • Using Solution Documentation effectively
  • Performing advanced Notification Management
  • Customizing Service Level Reports
  • Managing and extending Performance Data Collection
  • Performing advanced operation and troubleshooting
  • Integrating with third-party systems using Web Services

The certification as a syslink Xandria Solution Expert / Architect is awarded by syslink. It confirms that the certified person has shown multiple of the following areas of knowledge and/or skills for a significant amount of time:

  • Having in-depth knowledge of the principles and technical implementation of syslink Xandria
  • Running enterprise-grade syslink Xandria installations successfully for multiple years
  • Being the technical lead of a syslink Xandria Competence Center at a customer’s site
  • Providing feature requests that influence product development and add value to syslink Xandria
  • Developing integration solutions with third-party applications using syslink Xandria programming interfaces
  • Providing Basic and Advanced Trainings to other syslink Xandria administrators

In addition, this certification is a recognition of the endeavor to cooperate closely with syslink staff and the expressed interest for a positive development of both, syslink and syslink Xandria.

The evidence for this certification usually is proven by close collaboration with the syslink Support staff. The only difference between Solution Expert and Solution Architect is the role they play: the Solution Expert is staff of an enterprise running syslink Xandria in-house, while the Solution Architect provides services in the name of or with support of syslink.

The following syslink Xandria Solution Experts / Architects have agreed to be listed here:

Certified syslink Xandria Solution Architects

Séverin Arnold (syslink)
Jean-Luc Bauer (syslink)
Bernd Engist (syslink)
Thomas Diedrich (ge-bis mbH)
Pierre Vonesch (syslink)

Certified syslink Xandria Solution Experts

Thomas Bircks
Rajmund Nyevrikel
Zoltan Toth