Added Value

Increase User Productivity

Reducing downtimes and providing a stable infrastructure increases user productivity.

Increase IT Staff Productivity

Outtasking SAP Basis activities frees the hands of IT staff for more application- or project-related tasks.

Reduce Infrastructure Costs

Outsourcing can reduce your infrastructure costs by up to 20%.

Meshed Knowledge - Optimum Performance

Your Benefits

Privacy

As a Swiss-based company we meet the Swiss Privacy Legislation.

Security

Two high-performance and high-security data centers with dedicated resources.

Quality

Qualified, certified, and flexible SAP Basis Administrators and project managers.

Control

Predictable costs due to transparent service delivery.

Capacity

High capacity networks and high scalability based on virtualization solutions.

Transparency

Web and mobile access to our system management solution. You see what we see!

Trust

Dedicated English, German, or French speaking peers with continuous direct communication links.

Experience

More than 23 years of experience in SAP system operation with a high level of staff continuity.

Focus

We expand your know-how and resources dynamically and adapt to your processes and practices.

Our Service Offerings

You want to benefit from the innovative and easy-to-use system management solution syslink Xandria? But you do not want to spend for additional hardware or data center space? Then our Xandria as a Service solution is the way to go!

Roughly speaking, we do all the system monitoring for you. We run the server-parts of syslink Xandria as a shared service. You only have to install the monitoring agents on all hosts being monitored (i.e. the ones hosting SAP Application Servers and databases). Communication between agents and server is performed using certificate based HTTPS encryption over the Internet.

We also notify all relevant monitoring results by email or text message. But of course you have access to the service all the time: you only need a web browser. Or a smartphone. And we create monthly Service Level Reports for you.

SAP Basis Consulting Services through the whole system lifecycle: Planning, Implementation, Operation, Upgrade, Transition, Migration.

  • Questions related to design and architecture
  • Selection of hardware, operating systems, databases
  • Definition of system layout and hardware sizing
  • SAP HANA Preparation Services
  • Capacity planning
  • Evaluation of physical or virtual setup
  • Evaluation of hosting or self-operation
  • Evaluation system monitoring
  • Installation of SAP products
  • Troubleshooting and break-fix actions
  • Performing backup, restore, and snapshots
  • Transport management
  • Applying SAP Notes
  • Training
  • Troubleshooting and break-fix actions
  • Performing backup, restore, and snapshots
  • Transport management
  • Applying SAP Notes
  • Configuration and operation of SAP Solution Manager
  • User and Security management
  • Print and Output management
  • Health Checks
  • Performance tuning
  • Database management
  • Database Export/Import
  • Open Text IXOS Archiving
  • Compliance issues and audits in conjunction with the FDA, SOX, or SAS-70
  • Applying patches and enhancement packages
  • Security Updates
  • Version upgrades
  • Operating system or database Migration, including Migration to SAP HANA
  • 32-bit to 64-bit Migration
  • Virtualization
  • System moves (from one data center to another, from or to an outsourcer)
  • Heterogeneous system copies

Starting from single projects and vacation covers up to the complete on-site SAP Basis Operation.

  • Installation of SAP products
  • Troubleshooting and break-fix actions
  • Performing backup, restore, and snapshots
  • Transport management
  • Applying SAP Notes
  • Central User Management
  • Identity management
  • Troubleshooting and break-fix actions
  • Daily Checks
  • Performance tuning
  • Performing backup, restore, and snapshots
  • Transport management
  • Applying SAP Notes
  • Configuration and operation of SAP Solution Manager
  • User and Security management
  • Print and Output management
  • SAP HANA Operation Services
  • Health Checks
  • Database management
  • Database Export/Import
  • Client copies
  • System Monitoring using syslink Xandria
  • Open Text IXOS Archiving
  • 24/7 operation on demand
  • Applying patches and enhancement packages
  • Version upgrades
  • Operating system or database Migration
  • 32-bit to 64-bit Migration
  • SAP HANA Migration Services
  • Virtualization
  • System moves (from one data center to another, from or to an outsourcer)
  • Heterogeneous system copies
  • Unicode conversion
  • In time, during normal operation, and with minimal down times

SAP HANA is probably one of the hottest topics currently discussed among SAP customers. Besides the more general question if or if not SAP HANA is an added value for the business, there is also the question of when to migrate.

From a technical perspective there is a simple answer to this last question: Whenever you have to change hardware or whenever you think about changing the operating system or the database platform you should consider SAP HANA.

Basically, a migration to HANA can take place in two steps: First the change of the database platform from e.g. your SAP Business Suite to SAP Business Suite powered by SAP HANA; in a second step the adaptation of your applications in order to get the most out of the In-Memory architecture.

We offer our support in these three important areas:

Those companies that opt for the introduction of SAP HANA are often sooner rather than later stuck with one of established hardware vendors. An unbiased review concerning sizing and operating model gets an onerous task. Based on already existing implementation and operation plans we tackle the following questions:

  • Is SAP HANA really the solution that best answers the defined requirements?
  • Is the offered hardware reasonably sized?
  • Is the proposed operation model the most appropriate one?
  • Is an optional Unicode migration to be performed at the same time or in a second step?
  • Are the migration path and the downtime strategy chosen appropriately?

Take the opportunity to find answers to these questions and protect your investment as best as possible!

We offer our support throughout the whole technical migration phase:

  • Questions related to design and architecture
  • Selection and appropriate sizing of hardware
  • Installation of SAP Business Suite powered by SAP HANA and SAP NetWeaver BW powered by SAP HANA
  • Heterogeneous system migration to SAP Business Suite powered by SAP HANA and SAP NetWeaver BW powered by SAP HANA

Besides the SAP Basis Operation Services activities we additionally focus on these topics for SAP HANA:

  • Monitoring of SAP HANA by means of syslink Xandria
  • SAP HANA Databse administration
  • Backup and Recovery
  • SAP HANA Security
  • High-availability and scale-out solutions

The SAP Outsourcing Service is the one-stop-shop for small and medium-sized companies running SAP landscapes. We offer the complete SAP Basis Operation for a one or more three or four tier system landscapes, including

  • Troubleshooting and break-fix actions
  • Performance tuning
  • Performing backup, restore, and snapshots
  • Transport management
  • Applying SAP Notes
  • Configuration and operation of SAP Solution Manager
  • User and Security management
  • Print and Output management
  • Health Checks
  • Database management
  • Database Export/Import
  • Client copies
  • System Monitoring using syslink Xandria
  • Applying patches and enhancement packages
  • Version upgrades
  • System copies
  • 24⁄7 operation on demand

We host all systems in our high-availability data centers. As part of the Landscape-Hosting service we provide for every customer physically separated networks including firewalls and intrusion detection systems. Access to the systems is provided by means of Virtual Private Networks (VPN) or leased lines.

The mutually agreed service characteristics are contractually bound in a Service Level Agreement (SLA), reviewed periodically, and can be adapted on demand.

For all sorrounding non-SAP systems we will arrange dedicated agreements based on your needs.