Service Level Reporting

Running an SAP service requires transparent documentation of service quality towards your customers

End-to-End Service Level Reporting

syslink Xandria Service Level Reports display the key performance indicators like availability on server and application level, dialog and transaction response times, Database and CPU usage.

Service hours and target availability rates can be configured according to your Service Level Agreements.

You may also include all tracked issues, the system change history, and even the Daily Check history in order to document the efforts made by your staff in order to provide a high-quality service.

Service Level Report generation is scheduled periodically or on request. And of course the reports are available on a per-customer level.

Your customers may download the generated documents directly from the web-based console having read access to their particular data only.

XanGui Performance Indicator Example