Service Operation

Running SAP environments as a Service Provider typically comprises service operation and service transition activities, like problem management, change management, and request fulfillment.

syslink Xandria provides a built-in Service Operation module to accomplish these activities.

The automated tracking of the most important configuration changes to your SAP systems is tightly integrated into the change management system to relieve your staff.

But there is an additional configuration management activity typical to running SAP services: Handling of SAP Transport Requests.

syslink Xandria allows your customers to directly trigger or schedule transport tasks using the centralized web based console which  provides dedicated authorization roles. These functions allow your customers to handle transport request autonomously while your operating staff keeps control over the complete and well-documented transport history.