Remote Operation

In this form of outsourcing, the computers remain in your data centre.

syslink assumes responsibility for specific tasks in line with the SAP “Services on Demand” model.
Typically, these tasks involve technology management, operation and service management (SAP Basis), system management and monitoring.
The agreed services are documented in a service level agreement, regularly revised and adapted to changing requirements when this is necessary.

The advantages of this are clear:

• Improved focus on your core business
• Ideal supplement to your own IT activities
• Dynamic reconciliation of internal resources and expertise
• Increased availability and optimised system operation
• Clear, budgetable costs thanks to transparent proof of service
• Reduction in personnel expenses (e.g. for round-the-clock operation)
• Significant reduction in TCO (total cost of ownership)